Warranty Policy

We follow the warranty policies issued by international authorities, domestic regulatory bodies (such as ECAB in Bangladesh), and the respective brands for each product.

  • Not all products come with a warranty. Warranty is only applicable to products explicitly sold with warranty coverage, as stated in the invoice or receipt.
  • Warranty claims are only valid with proper documentation. If the original warranty card or receipt is lost, warranty services may be provided based on purchase proof and verification.
  • Most warranty issues are resolved by replacing defective parts, which are often imported. As a result, service time may range from 5–6 days to 35–40 days or more, depending on parts availability.
  • For global events such as pandemics, political unrest, or other uncontrollable disruptions that affect international shipments, repair service may take 2–3 months. In such cases, even if the warranty expires, we will still honor repair commitments, but extended time may be required to source parts.

Product Inspection and Order Policy

  • Customers are strongly advised to check the product carefully before unboxing. This includes verifying color, model, specifications, and size.
  • The full, agreed-upon price must be paid before unboxing the product.
  • After unboxing, cancellation of the deal is not permitted. If a customer wishes to cancel an order before unboxing, a cancellation fee of 20% of the product price will be applied.

Product Modification and Customer Responsibility

  • If a customer chooses to modify or upgrade the product, any resulting damage is the customer’s sole responsibility. Warranty does not cover damages caused by unauthorized modifications.

Defective Products

  • If a product is found to be defective immediately after purchase and is covered by warranty, it will be repaired or replaced as per brand guidelines.
  • If the same model or an equivalent product is unavailable in stock and the product is beyond repair, a replacement may be issued with a depreciation and price adjustment.

Limitations of Liability

  • Damages discovered outside of our premises that are not covered under warranty are not our responsibility.
  • Any damage or loss of software or data during use or servicing is not covered. We are not responsible for data recovery or software restoration.
  • Customized devices or operating systems sold at the time of purchase are excluded from warranty coverage.
  • We do not set or apply passwords or security codes during delivery. Customers are responsible for managing all device access credentials.
  • We are not liable for any software or hardware tuning provided free of charge either during or after the warranty period.

Non-Warranty Service

  • Charges for services not covered by warranty will be discussed and agreed upon with the customer in advance.

Display and Physical Damage Policy

  • Laptop displays with 1 to 3 dead pixels are not eligible for warranty claims. Displays with 4 or more dead pixels may be claimed under warranty.
  • Warranty is void if the product’s serial number or warranty sticker is tampered with, removed, or damaged.
  • Writing with permanent ink or markers on the product will also void the warranty.
  • Warranty does not cover damage to cables and accessories, even if the product itself is under valid warranty.