Refund and Returns Policy

Customers purchasing products directly from our pickup store must check the product thoroughly in front of the sales agent before confirming the purchase.
Once the product has been received and taken out of the store, no exchange or return will be entertained, unless the product includes a warranty. In such cases, issues will be handled under the applicable warranty terms.

If any manufacturing defect or problem is found after delivery, the customer must inform the hotline within 24 hours of receiving the product.
In the event of receiving a defective item, the customer must bring the product to any of our physical stores, where our experts will evaluate it and take the necessary steps for replacement if deemed necessary.
If the issue is reported within 3 days of receiving the product, customers will be eligible for a full replacement or exchange with any other available product.
If the ordered product is not in stock, and not received within 10 days, the customer will receive a full refund.
If an issue is reported within the valid time, and the product needs to be returned, the return shipping charge will be borne by us:
- Inside Dhaka: ৳70
- Outside Dhaka: ৳130
In all such cases, the customer must send the product via courier or deliver it to the store in person.

If the product is no longer needed, was ordered by mistake, or multiple orders were placed unintentionally, the customer may request a refund or exchange, only if the product is fully intact and unopened.
If the product box is opened or damaged, no return, refund, or exchange will be accepted under any circumstances.

For any type of claim, the customer must send the product back to our office at their own responsibility.
If a warranty issue is reported but the product is not delivered to our office within the provided safe time, the warranty will be void.
After 3 days of receiving the product, all warranty claims will be processed as regular warranty, and the customer will bear delivery charges both ways.

If a product is ordered and received correctly based on the given specifications, but later found to be incompatible with the customer’s device or setup, no exchange or refund will be accepted.
Customers are strongly advised to verify compatibility before placing orders.

If the product or its packaging appears broken or tampered with upon delivery, customers are advised not to receive the item from the courier service.
If the customer accepts a courier-damaged product, the customer assumes full responsibility, and no complaint will be entertained afterward.
For any claim of missing or damaged product after accepting delivery, a full unboxing video is mandatory as proof. Without this, no claim will be accepted.

In valid cases, refunds will be processed within 3 to 10 working days after receiving the returned product.
For online payments, processing may take longer depending on the payment gateway and method.

For Bkash, online, or POS payments, a refund charge will be applicable and deducted from the total amount.